Project Background
This state-led project aims to deliver high-speed internet connectivity to villages across Tamil Nadu under the Government of India’s BharatNet program. Its key objective is to provide reliable internet access to every village panchayat in Tamil Nadu, foster seamless digital connectivity, and empower marginalised rural communities by promoting digital inclusion.
Challenges Faced and Mitigated
- Ineffective logistics management support
- Difficulty in providing timely L2 technical support
Our Approach & Solution
We deliver a comprehensive and structured solution focused on optimizing network performance and service delivery. By implementing defined methodologies, tools and service level agreements (SLAs), we ensure clarity, accountability and consistent performance measurement. This approach facilitates continuous improvement, enabling our teams to assess service performance, act on customer feedback and make necessary adjustments for ongoing enhancement. Additionally, it empowers us to effectively manage risks, optimise resources and maintain full compliance with regulatory standards.
Technology & Infrastructure
Technology: MPLS platform for efficient data transmission and network scalability
Applications: NMS (Network Management System), BSS (Business Support System), OSS (Operational Support System) and GIS (Geographical Information System) for comprehensive network monitoring, management and optimization
Infrastructure: Critical hardware including routers, switches, firewalls, servers and storage devices ensure security, stability and scalability of the network
We provide 24×7 operational support through SNOC monitoring and helpdesk services, backed by robust SLA management, patch management and network security. Regular vulnerability assessments, trouble ticketing, performance audits and hardware/software maintenance ensure that the network runs smoothly and efficiently. Our solution also includes proactive preventive and corrective maintenance, effective spare parts management and regular updates to both hardware and software, ensuring maximum uptime and performance.
This structured and comprehensive approach ensures reliable, secure and high-performance network infrastructure that meets customer needs and adheres to industry standards.
The Impact
Multi-vendor IP-MPLS Network Nodes (FCAPS Management)
24x7x365 comprehensive onsite operations & management support
One State NOC (~3000 Sq. ft. | Videowall [9×2])
95% Network & Service availability